Financial Policy

Patient Billing

For your convenience, we accept Visa, MasterCard, Discover, and American Express at all our office locations. We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at Longmont Phone Number 303-651-0202. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.


  • When scheduling your appointment, you will be asked to provide your insurance information for our Insurance Coordinator to verify your eligibility and benefits. Information needed includes: Carrier Name, Subscriber Name, Subscriber Date of Birth, Group/Plan #, ID #, and Employer (unless plan is self-purchased).
  • Patients scheduling for treatment appointments will receive their estimated portion 2-3 days prior to their appointment date; patients who are seen for a consultation first will receive their estimate at the conclusion of the consult appointment.
  • Upon check out from your appointment, we will collect your estimated patient portion and submit your claims to your insurance carrier.
  • Most insurance companies process specialty dental claims within 4-8 weeks; if a balance remains after claims have been processed, you will receive a statement in the mail.
  • Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated.


Why is there a balance on my account? I already paid my estimated patient portion during my visit?

Prior to your procedure, we review an Estimated Cost of Treatment with you based on the benefit information provided to us by your insurance carrier. Unfortunately, these estimates can change due to last minute changes in remaining benefits, denials due to frequency of services, and other similar situations that our office is not directly involved in or notified of. Our estimates are only as accurate as the information provided to us by your insurance carrier.

We strive to ensure you are aware prior to treatment that the Estimated Cost of Treatment is truly an “estimate” and may be subject to change after your claim has been submitted to your insurance carrier.

Why did my insurance carrier deny this code/service?

Generally speaking, denials are usually caused by frequency limitations, changes in covered services, or meeting your annual maximum. Your insurance carrier should have sent you an “Explanation of Benefits” letter that further details the reason for denials or limited payment for service codes provided. If you need assistance understanding your balance or the “Explanation of Benefits”, please contact our office and ask to speak to our Insurance Coordinator.